Customer Service Policies

You will have a set Service Day each week.

Service times can vary due to changes in our routes, traffic & road construction projects.

We are on the road between 8am and 5pm daily.

Bucket Service Customers, please have your bucket set out for collection by 8 am.

We really like dogs and look forward to seeing them each visit however, for the safety of everyone, if your dog(s) is not good with visitors or is protective of their yard, then we ask that you have your dog(s) inside on your Service Day.

 *If you have 3 or more dogs, we ask that they be inside when we are in the yard.

Scooping Service - In the event the gate is locked/blocked or a dog is out that was arranged to be inside on your Service Day, we will attempt to connect with someone in the house. If the Service is unable to be done then a $10.00 Service Call fee will be applied for that Service. Same day return service calls are not available.

Bucket Service - If you forget to put your Bucket out on time on your Service Day, put that waste out again with the following week's waste, on your next scheduled Service Day.

Dog poop/waste * Kitty litter * Doggie Walk bags 

Note that prices are based on pet waste only. Excessive rocks, sand or rain water may incur extra weight charges.

Snow can stop us. Depending on the snowfall accumulation, we may have to postpone Services until either the next day or even the next week. Feel free to give us a call and see what's happening. 

*Meanwhile, your dog will still be pooping out there!

A replacement Service Day will be provided when we are closed on a major holiday.

Watch for Holiday Schedule Change Notices with your Invoice.

We will be closed on the following holidays - Easter Monday - Canada Day - Labour Day - Thanksgiving Day - Christmas Day - Boxing Day - New Year's Day.